Leading vs. Lagging Metrics

Metrics are an important tool to measure results and drive the right behaviors in a business. The best businesses utilize metrics to improve results and involve staff at all levels in the reporting of these results. However, one mistake that business owners often make is looking only at lagging metrics. In order for metrics to be useful in driving performance results, the business needs to look at leading metrics. The earlier the business can catch issues and problems, the better… read more →